Bright Mind Web Solutions values your trust and strives to deliver high-quality IT services. This Refund and Cancellation Policy outlines the terms under which refunds or cancellations may be considered for services purchased through our platform.

1. Eligibility for Refunds

Refunds are only applicable for specific services where stated explicitly at the time of purchase. Generally, the following services are not eligible for a refund:

• Custom software development
  
• Web design/development projects once initiated
  
• Consulting or strategy sessions
  
• SEO, marketing, and hosting services after activation
  

If a service qualifies for a refund, it must meet all the conditions described below.

2. Refund Request Time Frame

Clients must submit a refund request within 7 days of purchase. After this period, no refund requests will be entertained.

3. Non-Refundable Services

The following are non-refundable under all circumstances:

• Any project that has commenced, whether partially or fully executed
  
• One-time setup or onboarding fees
  
• Custom-coded features or design work
  
• Time-based services like consulting, project management, or support hours
  
• Any service that has already been delivered or completed
  

4. Cancellation Terms

Clients may request a cancellation of a service by emailing us at [info@brightmindwebsolutions.com]. Cancellation requests must include:

• Name
  
• Service purchased
  
• Reason for cancellation
  
• Date of purchase
  

Note: Some cancellations may be subject to administrative or setup fees depending on the project stage at the time of cancellation.

5. Refund Process

Once a refund request is reviewed and approved:

• Refunds will be processed within 5–7 working days.
  
• The refund will be made via the original method of payment (e.g., Razorpay, credit/debit card, or bank transfer).
  
• You will receive confirmation once the transaction has been initiated.
  

If your payment was made via Razorpay, standard Razorpay processing time may apply.